Product Details
- Amazon Sales Rank: #12477 in Personal Computers
- Color: Black
- Brand: HP
- Model: NP196AA#ABA
- Dimensions: 15.79" h x
7.05" w x
16.85" l,
13.00 pounds
- CPU: Intel Core 2 Quad 2.5 Hz
- Memory: 8GB SDRAM
- Hard Disk: 1000GB
- Processors: 4
Features
- Intel Core2 Quad Processor Q9300
- 8GB PC3-8500 DDR3 SDRAM memory (4x2048MB for ultimate performance)
- 1 Terabyte SATA hard drive(7200rpm) stores up to 220,000 songs or 176,000 photos. SuperMulti DVD burner and Blu-ray drive.
- Genuine Windows Vista Home Premium 64-bit edition
- NVIDIA GeForce GT230 graphics card with 1.5GB DDR2 dedicated graphics memory
HP Pavilion Elite E9160F Desktop PC
Product Description
Get serious about computing with the HP Pavilion Elite e9000, a stylish, high-performance PC for your most demanding digital tasks. Premium performance levels enable an enhanced experience whether you¿re working, e-mailing, editing photos or videos, gaming or connecting with friends online. The HP Pavilion Elite e9000¿s flexibility and expandability let you add devices and features to support your growing needs. The elegant, chrome-accented design is sure to attract attention in any home or office décor. What's in the box: Pavilion e9160f desktop PC, HP USB keyboard, HP USB optical mouse, power cord, Cyberlink DVD Suite Deluxe software, muvee Reveal Premium, HP MediaSmart Software Suite, Microsoft Works 9, Adobe Reader 8, HP Easy Backup and Norton Internet Security 2009 with 60 days of complimentary live updates.
Customer Reviews
Most helpful customer reviews
17 of 20 people found the following review helpful.
Incompetent Cust. service refusal to fix problems
By MMT
I bought a new Pavillion in April. It has been freezing and going to blue screen constantly ever since.HP support is quick and ineffective. I have spent endless hours talking to HP techs and allowing them to remotely take over my computer. They have run the same tests over and over. Today when I asked to speak to a supervisor they made me wait 25 minutes and then hung up on me.HP tech support is woefully inadequate.I want to like this computer, but HP has let me down."
4 of 5 people found the following review helpful.
Review of HP Pavilion Elite e9160f
By Harry Mclean
The product arrived and has worked very well - even with Vista installed. It has lots of RAM (8GB), a very large hard drive (1TB), along with 64Bit bus so it is very fast. I have a lot of USB devices connected and all seems to be doing well. Can't wait to get Windows 7 installed. This is the best PC I have ever owned (I only buy HP) and would highly recommend it.
2 of 3 people found the following review helpful.Beware HP Desktops and Non-existent "Customer Service"
By S. C. Watts
Be very careful about buying an HP desktop. I'm currently attempting, through both the Better Business Bureau and my state attorney general's office, to obtain a refund for a defective top of the line HP desktop purchased new in November 2009. Since then, have spent a hundred hours or more trying to work through black screen freezes, sleep issue freezes, sleep runaway graphic card fan issues, and finally, a complete failure of the computer to recognize the RAID configuration, & resulting inability to access hard drives. With the latest failure, I spent five hours on a vacation day with their often unintelligible tech support, who finally wanted me to attempt to overwrite my hard drives - which were perfectly good - thus destroying all my data. 1) this wouldn't work, as the system couldn't access them, 2) I wasn't going to destroy my data. I was then referred to a supervisor, who tried to walk me through the same steps. I again refused to attempt an overwrite of my hard drives. Was then referred to a case manager, who, although I did not ask to escalate, kept repeating "I am the case manager, you cannot escalate beyond me." She wanted me to send in the computer, and I wanted a refund. We hung up. Over the next week, I removed my hard drives and copied the data over, then wiped the drives. I called HP back, spent an hour waiting for referred 2nd level, who said I should have called the case manager, that he couldn't help. Told him I didn't have contact info; he said I should have been given it, but he'd contact her and I'd hear back in a few days. That was March 11. Today is April 23. Still waiting.Filed a complaint with the Better Business Bureau. HP finally contacted me nearly three weeks after they received the complaint from the Better Business Bureau. They called while I was at work, then sent a follow-up e-mail. I arrived home 1/2 hour after their call and immediately returned their call. Was told I couldn't speak to the case manager who called me because he was getting off work in five minutes, so they'd assign a 2nd shift case manager who would call me back. I hung up, then responded to the e-mail advising that I'd returned the phone call and was waiting for a return call. That was April 15. Today is April 23. Still waiting.Two days ago, HP followed up with the BBB, advising - get this - that they'd called me and sent me an e-mail and I hadn't responded, but that I should call them if I "still have an issue." So, I responded through the BBB, reminding them that I had in fact returned their phone call, was advised I'd be called back, and I responded to their e-mail. And, you guessed it, I'm still waiting.In the meantime, I've also filed a complaint with my state's attorney general's office. If neither the BBB or attorney general's office can get HP to respond, then my next step is small claims court.The moral of the story: If you purchase an HP computer, hope nothing goes wrong.
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